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Select Any of These
Connection Problems with Your
ISP
SYMPTOMS
========
When you try to connect to your ISP, you may be unable
to do so. Or, you may be able to connect successfully, but then you
may
be disconnected.
CAUSE
=====
This behavior can occur if your modem is not capable of using data
compression with your ISP or if your modem's maximum speed setting is
incorrect.
RESOLUTION
==========
To resolve this issue, follow these steps:
Disable Data Compression
------------------------
1. Click Start, point to Settings, click Control Panel, and then
double-
click Modems.
2. Click your modem, and then click Properties.
3. On the Connection tab, click Advanced.
4. If the Use Error Control check box is available, click to select
it.
If the Use Error Control check box is unavailable, continue to the
next step.
NOTE: If you have a 28,800 bits per second (bps) or faster modem,
click
the Compress Data check box to clear it.
5. Under Use Flow Control, click Hardware.
6. In the Modulation Type box, click Standard.
7. Click OK, click OK, click Close, and then close Control Panel.
8. Restart your computer, and then test to determine if the issue is
resolved by connecting to MSN. If the issue still exists, continue to
the next step. If the issue is resolved, skip the remaining steps.
9. If your modem is listed as a generic modem, continue to the next
step.
If your modem is not listed as a generic modem, skip to the next
section.
10. View the manufacturer's documentation included with your modem to
determine the AT command (a command that sends instructions to a
modem)
that disables data compression.
11. Click Start, point to Settings, click Control Panel, and then
double-
click Modems.
12. Click your modem, and then click Properties.
13. On the Connection tab, click Advanced.
14. In the Extra Settings box, type the AT command to disable data
compression.
15. Click OK, click OK, click Close, and then close Control Panel.
16. Restart your computer, and then test to determine if the issue is
resolved by connecting to MSN. If the issue still exists, continue to
the next section. If the issue is resolved, do not follow the
remaining steps.
Set Modem Maximum Speed
-----------------------
1. Click Start, point to Settings, click Control Panel, and then
double-
click Modems.
2. Click your modem, and then click Properties.
3. In the Maximum Speed box, click the modem's maximum speed as
follows:
